TICKET EXCHANGE POLICY

We know things can change, in the event you are prevented from attending your chosen performance, we have implemented processes to provide a stress-free exchange experience.

  • If you have tested positive for COVID-19 or are waiting for a test result and are required to isolate please contact Ticketmaster Customer Service 72 hrs prior to your scheduled performance and we will happily exchange your tickets for a future performance. If you have cold or flu like symptoms on the day you are due to attend a performance then please do not attend the theatre.
  • For exchanges on the day up to 2hrs prior to your scheduled performance, please call 0417 244 572 from 10am. If a suitable performance cannot be found, you are eligible for a full refund.
  • Tickets can be exchanged into “like for like” performances of Magic Mike Live at the Arcadia, eg: Wednesday evening into another Wednesday evening, etc. If your preference is to attend on a different day/time of the week, additional fees may apply.
  • Exchanges are subject to seating availability for your chosen date/time.
  • A partial refund may be available if the face value of the original ticket is higher than the face value of the new ticket.
  • New special offers are not valid for exchanged tickets.
  • Ticket exchange is only available for tickets purchased through the official Ticketmaster website. Not valid for complimentary tickets or tickets purchased via a “Re-Sell Site”.
  • Other restrictions may apply.
  • If your performance of Magic Mike Live is cancelled or rescheduled, you will be offered the option to transfer your tickets into a new performance date/time or receive a refund if no suitable date is available.

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